Customer Service Specialist

Orienta Polska Sp. z o.o. is a part of the international Group Orienta, operating as the employment agency registered by No. 13347. We have twenty years of experience in the Italian labor market, positioning us in the forefront of the most important companies specializing in human resources management.

Currently for our client we are looking for:

Customer Service Specialist with English/ German/ Italian/ Spanish/ French

The ideal candidate will have following skills and attributes:

• The daily execution of customer orders in SAP & e-commerce portal
• Coordination of the entire order delivery process in SAP: master data, pricing, availability, changes, deliveries, incidents
• Delivery management and daily contact with mother plants located in Europe
• Export knowledge and sea container process would be an advantage
• Claim management including returns from EMEA locations
• Management of invoices and credit/debit notes;
• Price maintenance
• Bonus & commission calculations 
• Timely responding to various queries and ad-hoc requests affiliated with order management, Assisting customers in solving problems and incidents
• Building long-term relations with customers and internal stakeholders

Responsibilities:

• Very good knowledge of English/ German/ Italian/ Spanish/ French
• Experience in Customer Service, Order Management, Logistics, Planning / stock replenishment
• Ability to work in a fast paced environment
• Team work and problem-solving attitude
• Knowledge of MS Office
• Knowledge of SAP will be an asset
• Very strong communication skills and pro-client attitude

What we offer:

• Possibility to have real impact on the business
• Trainings, knowledge sharing & experience gained by working with experts
• Participation in creating new structures of reliable, rapidly growing production company
• Stable working conditions based on employment contract, flexible hours
• Medical care, sport card, language courses, life insurance
• Team building meetings, family events, work life balance, massages
• Exceptionally friendly working atmosphere and team support
• Colorful office located in the Center of Łódź